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Empathy by Design is an experiential online program for individuals motivated to lead a team or organization, with or without authority, through the difficult process of transformation or innovation.

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Program Intention

We believe that the key to effective transformation, leadership, influence, and collaboration lies first and foremost in our ability to develop a sense of psychological safety, stability, and security in ourselves, our relationships, and our organizations.

We not only fail to develop, but also unintentionally remove a sense of psychological safety, stability, and security in our relationships or organizations when we do not communicate, interact, or converse in ways that are perceived by others as “empathic.” This is especially so when working across cultures and disciplines or when there is emotional tension or power differential in the relationship or organization.

This program will invite you to level up by changing your behaviors instead of expecting or telling others to change. It will especially challenge you to do so in the face of emotional stress or tension.

    Program Difference

  • Custom fit: Unlike programs that focus on delivering pre-planned content, we will customize the program to your own personal intention, purpose, and vision for your context.
  • Immersive: Unlike programs that focus on providing passive videos, slides, or reading materials, we will provide live experiential learning through activities, observations, reflections, and actions.
  • Socially supported: Unlike programs that focus on solo learning, we will provide greater support by pairing you up with a peer coaching and accountability buddy as well as opportunities to receive feedback and support from small groups.
  • Integrative: Many people have trouble applying what they learned during workshops into their day-to-day. If you opt for a professional coach, the coach will help you apply and integrate what you've learned into your day-to-day.

    Your experience of the program will be...

  1. Structured by 12 weekly online meetings. (No travel required)
  2. Driven by your own personal intention, purpose, and vision.
  3. Evolved by a set of continuously self-initiated projects.
  4. Punctuated by 3 surprise challenges. (One every 4 weeks).
  5. Guided by the observation-reflection-action loop.
  6. Supported by a peer coach and an optional professional coach.

realizing empathy will prove valuable when...

Receiving feedback
  • Asking for feedback
  • Understanding critical feedback from others and yourself
  • Learning from feedback
  • Interviewing
  • Getting buy-in
  • Negotiating
  • Asking for support
  • Engaging new people
  • Working with difficult people
  • Creatively integrating diverse viewpoints
  • Presenting ideas
  • Providing influential feedback
  • Having difficult conversations
  • Telling stories
  • Delegating
  • Managing up
  • Maintaining accountability
Helping Others
  • Coaching
  • Mentoring
  • Consulting
  • Mediating conflict
  • Guiding contentious or circular conversations
  • Holding safe space
  • Promoting collective creativity
Making Decision
  • Managing unconscious bias
  • Thinking more clearly amidst complexity and uncertainty
Developing Relationships
  • Earning trust
  • Earning respect

All innovation processes give rise to challenging interpersonal dynamics like misunderstandings, blame, contempt, loneliness, anxiety, lack of influence, or shame. You are not alone. Learn to leverage them as sources of insight and innovation by realizing empathy.

Focus on Empathy

This program is being offered at a time when you’re hearing a lot about the word empathy. They say that empathy is “important.” But you’re wondering “How so? How does it work? What are its limits? How do I apply it? Is it something I can actually work on?” This program will help you and your fellow participants work together to find the answer to all those questions and more. Most importantly, you will get to tailor the answers to your situation.

Program Tuition

The tuition for the basic program is USD 1400 per person.

The tuition for the basic plus program, which adds professional 1-on-1 coaching to the experience, is USD 3600 per person.

In many cases, your company will reimburse you if you ask the HR department.

First TEDx Talk

Second TEDx Talk